In 1989, Ersoy Health Group opened its first outpatient clinic in Istanbul Sultanbeyli, adopting the motto “Quality in Health” as its guiding principle. By growing and succeeding in becoming the medical facility that patients in its area prefer, Sultanbeyli Ersoy Hospital continued to accept patients in 1997.
Our second facility, the Balance Weight Loss Center, opened in Maltepe in 2005 and set a new standard for its concept and target market in our nation. It continued to serve its patients, first as Denge Medical Center and then as Maltepe Ersoy Hospital in 2012. It was expanding quickly in accordance with the needs.
Kurtköy Ersoy Hospital, the third-largest hospital in our healthcare system, opened its doors to patients in May 2013 and boasts cutting-edge design, a staff of skilled medical professionals, a focus on the wellbeing of patients, and cutting-edge medical technology.
Utilizing contemporary knowledge and technology, our health group, which operates three hospitals on the Anatolian side of Istanbul, offers healthcare without compromising moral standards based on the satisfaction of patients, patient family members, and staff. In July 2009, Ersoy Hospital received the ISO 9001 2008 Quality Certificate.
In our fully-equipped hospitals that were built with patients’ needs in mind, all types of examinations, medical treatments, and surgical interventions are provided by our specialist doctors and health personnel using the most up-to-date surgical techniques.
- Patient Relations Department:
To gather the thoughts and opinions of all patients and the family members of those who receive care from our hospital,
assessing all patient feedback with the assistance of the appropriate unit managers in order to improve the quality of our services,
To go back to our patient who informed the department of the plans made following the assessment and the outcome,
It is one of the services our Patient Relations Department provides to you. One of our goals is to use your feedback to improve the service we offer.
Your appreciation and compliments are conveyed to those individuals or groups, as well as the staff members’ supervisors, whose names or departments you specify.
Your complaints and unfavourable opinions are addressed by not only our Patient Relations Department but also all of our senior executives for the purpose of finding solutions. To send the Patient Relations Department your feedback, ideas, or suggestions:
You can contact the Patient Relations Specialists by phone, send an email to [email protected], write us a letter at the address listed below, complete the surveys located on the floors and in the waiting areas, or request a face-to-face interview.
- Accepting Flowers to the Rooms
In our inpatient rooms, live flowers are not permitted due to the possibility of infection. A flower card is used by the information desk or reception to acknowledge your delivery of flowers, and you are given preliminary information over the phone.
Our hostesses bring your cards to you throughout the day. Please let a member of our staff know if you would like to receive your cards earlier during phone calls after receiving flowers. After the presentation of your “Flower Card,” which was given to you through a relative or without your consent after the discharge process, our flower delivery process is delivered from the same location.
- Refrigerator:
Every room has a mini fridge. We want to remind you that odour-causing foods shouldn’t be kept inside the refrigerator and that the door shouldn’t be left open.
- TV:
As soon as you walk into the room, the television’s remote control will be at your disposal. You are only able to find and set the channels that are included in the list using the control system.
- Place of worship:
A place of worship has been established in our hospitals so that you may fulfil your religious obligations there.
You may find religious books and supplies like prayer beads and head coverings in the place of worship.
- Cafeteria:
There are cafeterias where patients and their loved ones can receive service in all of our hospitals.
- Our Food and Beverage Services:
Inpatient/accommodating meals and lobby floor cafe/restaurant service are two different ways that our hospital offers food and beverage services.
- Advice:
From the moment you walk into our hospital, our staff will greet you with a smile and be more than happy to help you with the following services:
To respond to the inquiries of all patients and the people who accompany them who visit our hospital.
By directing patients, you can help them.
To provide details on our doctors’ internal phone numbers and the inpatients’ room numbers,
Assisting you and dispatching a taxi for you whenever you need one,
To make it possible for you to locate our informational brochures at the information desk and all floor counters, which will make it easier for you to move around the hospital.
- Car park:
Parking is available at all of our hospitals and is cost-free. There are suitable spots nearby where you can park your car if the parking lot is full.
- Security:
Our top priority is keeping you safe. The building has security guards on duty every single day. When required:
Controlling the introduction of packages into the hospital
X-ray machines used for body searches
general supervision of cars as they enter the parking lot,
Please assist our security personnel.
Despite everything;
We remind you that your personal belongings are your responsibility and kindly ask that you do not leave valuable documents or personal items unattended.
- Internet Usage:
In our hospitals, there is free wireless internet access that you are welcome to use.
Phone: 0850 811 8600
Mail: [email protected]
Address: Kurtköy Mah. Ankara Cad. No: 390/3 Pendik / İstanbul
