The Lokman Hekim Health Group began its career in the medical field as a “polyclinic,” with the goal of becoming “the first brand institution that comes to mind when the hospital is mentioned.” The polyclinic in Ankara’s Kurtuluş district opened the first door to healing, bringing the group’s motto, “Your Healing Door,” to life.
Since its founding, Lokman Hekim Health Group has worked to offer the best service possible while being conscious of its corporate responsibility. Lokman Hekim offers services at the highest level of technology for diagnosis and treatment because he closely monitors technological advancements in the field. With its imaging units and laboratories outfitted with cutting-edge technology devices, Lokman Hekim provides its patients with the consolation of receiving treatment in a secure setting. The Lokman Hekim Health Group seeks to bridge the gap between the East, which stands for scientific medicine, and the West, which stands for modern medicine, while remaining true to the customs, culture, and people of the countries from which it originated.
In 2002, the Lokman Hekim Health Group opened the Etlik hospital and continued to be a healing door by reaching out to larger populations. This organisation quickly won the patients’ satisfaction in the delivery of healthcare services.
In 2008, Lokman Hekim Health Group opened Lokman Hekim Ankara Hospital in Sincan, marking yet another significant step toward accessibility in the delivery of medical services. As a result, a significant step has been taken to provide health services that are “accessible.” The hospital in Ankara has a helipad and was built with all contemporary amenities. It continues to serve as the gateway to healing for patients in need who are flown there by helicopter ambulances from Ankara and the area.
In order to reach all societal groups with its investments in the health sector and achieve its goals for national growth, Lokman Hekim Health Group listed as a public offering on Borsa Istanbul in 2011. In addition to providing services, Lokman Hekim Health Group also made its shares available to the general public.
In an effort to provide high-quality healthcare throughout the nation, Lokman Hekim Health Group opened Lokman Hekim Van Hospital in 2012. The role he played in the field of medicine and the injuries he caused, particularly following the region’s earthquake disaster, deepened the bond of affection between the locals and the Lokman Hekim family. Due to the support it received from this area and the demands of the local population for their healthcare requirements, Lokman Hekim Hayat Hospital was opened to the public in 2013 after only a brief period of one year. By doing this, Lokman Hekim has grown to a size that allows it to serve not only the residents of Van but also the surrounding provinces in the area and even across national and international borders.
Over time, Lokman Hekim Health Group has established itself not only domestically but also internationally. It has been successful in gaining interest in both the investment and health services fields. It continued to expand its investments and development, expanding its service offerings, and pursuing excellence both nationally and internationally. He was able to open the doors of healing outside of Iraq in 2013 by founding the Erbil Diagnostic Centre there. By opening representative offices in Bosnia and the Netherlands, it has also made significant strides in the field of health tourism.
With the strength and support it received from the hundreds of thousands of patients it treated as well as its investors, Lokman Hekim Health Group made yet another significant investment in 2016 by incorporating Akay Hospital, one of the most established hospitals in Ankara. The Lokman Hekim Demet Medical Centre went into operation that same year, continuing to serve as Ankara’s “healing gate.”
With its total number of beds and employment, along with Lokman Hekim Akay Hospital and Lokman Hekim Demet Medical Centre, which joined the group in 2016, it has also earned the rightful pride of being the “Largest Healthcare Group” of Ankara.
The 2008-founded Lokman Hekim Ankara Hospital has begun offering academic programmes in addition to medical care as “Lokman Hekim University Ankara Hospital” as of January 1, 2020. With the assistance of its strong academic staff, Lokman Hekim University continues to make a difference in the delivery of healthcare services.
The nearby new building has given the Lokman Hekim Etlik Hospital, which opened its doors in 2002 and is the first significant hospital of the Lokman Hekim Health Group, a completely new look.
The Lokman Hekim Health Group opened the “Lokman Hekim University Söğütözü Dental Hospital” in 2021 to offer the most comprehensive treatment services in the field of oral and dental health. Since the day it was founded, Lokman Hekim Health Group has strived to provide quality, affordable, and accessible health services. He expanded his “Healing Doors” by adding a new one.
With its state-of-the-art hospitals, Lokman Hekim University, medical and diagnostic facilities, and knowledgeable staff, Lokman Hekim Health Group is proud and happy to help more than one million patients a year. The Lokman Hekim Health Group upholds its founding tenets through the provision of affordable, high-quality healthcare services and patient satisfaction. It is a beacon of hope and healing for both domestic and international patients. It is steadfastly making progress toward becoming a healing door for our nation and the rest of the world thanks to its hospitals and skilled staff who renew themselves daily.
Document Management
To standardise the activities performed in our institution and to align them with national and international quality standards, a number of documents are required. Approximately 2000 documents have been produced in our institution specifically for this purpose. The creation of the created documents (procedure, protocol, plan, instruction, task, authority and responsibilities, form, etc.) requires a separate activity as does its approval, enforcement, revision, control, and current sharing. Our Directorate also conducts these activities. Users have the option to print out “Uncontrolled Copies” of any document that can be accessed through the hospital information system when they deem it necessary.
Self-Assessment Activities
Periodic internal evaluations will be conducted by a trained Self-Assessment Team to ensure that quality standards are being met. The team conducts audits, and the results are analysed, shared with the appropriate Committees, and the team decides on the necessary training and improvement activities.
Activities for Monitoring and Measuring Processes
Our efforts to measure, monitor, and improve the effectiveness and efficiency of processes continue to grow as a key component of the “Process Management” concept. To achieve this, efforts are made to identify process-specific, measurable, achievable, and realistic indicators. The critical indicators are defined as “targets,” and their traceability is assessed.
Our Directorate; It aids senior management in choosing the metrics to track. Our Quality Directorate makes sure that the analyses created by our statistical units are properly interpreted and verified, and it regularly reports this information to senior management and pertinent committees. In our hospitals, about 293 indicators are routinely tracked. Rate of Staff Training Attendance, Rate of Employee Violence, Rate of Sharp/Piercing Injuries, Rate of Staff Leaving the Institution, Rate of Staff Health Screening Completion, Rate of Falling Patients, Rate of Reporting Medication Errors, Compliance Rate of Hand Hygiene, Rate of Central Catheter Related Bloodstream Infection, Rate of Urinary Catheter-Associated Urinary Tract Infection, Rate of Ventilator-Associated Pneumonia/Ventilator-Associated Event, Rate of Surgical Antibiotic Prophylaxis Eligibility, Ratio of Disposal Blood and Blood Components, Ratio of Contrast CT Scan, Rate of Emergency Service Re-admission, Rate of Appropriate Surgical Checklist Usage, Mortality Rate Following Bypass Surgery, Percentage of Patients Diagnosed with Diabetes Receiving Diabetes Education, Rate of Glaucoma Development Within One Month Following Cataract Surgery, Rate of Patients Diagnosed with COPD Receiving Steroid Therapy, Rate of Complete Blood Count in the First 24 Hours After Birth, Rate of Patients Undergoing Pulmonary Function Test for the Diagnosis of Asthma, etc.
Unwanted Event Notification System
The creation of a safe environment for both our staff and our patients is the primary goal of the quality studies conducted in our hospitals. In order to ensure patient safety, our institution has provided guidance for the SKS and WHO patient safety goals.
Trainings are organised to increase the sensitivity of our employees and patients to patient safety, visual materials are used, and employees are encouraged to report errors in order to ensure that the idea of patient safety becomes a corporate culture in our hospitals.
The most crucial aspect of the programme we run is incident reporting and taking preventative action by analysing them to stop incidents from happening again and endangering the safety of our patients and staff. For the purpose of finding errors that take place in our hospitals and following them up, there is an “Unwanted Event Notification System.”
The person(s) who experienced and/or witnessed an incident that poses a risk to patient safety should immediately notify the Quality Directorate by filing an Undesired Incident Notification through the quality management system. Our Directorate is required to conduct a preliminary review of each notification. The preliminary investigation identifies the incidents that need more in-depth examination, transfers them to the appropriate committees, conducts root-cause analyses, and establishes and implements the necessary preventative measures. Our Directorate conducts a general analysis of the reported events and periodically presents it to the senior management.
Activities of Boards and Committees
A planned guidance service is necessary to ensure the standard information, communication, and compliance needed by the working groups (Committees, Improvement Teams, Internal Evaluation Team) carrying out quality activities. Our institution’s Quality Directorate offers this service.
Improvement Activities
All high-quality studies should include improvements as one of their important topics. Studies to improve the Quality Management System are conducted using the “Corrective and Preventive Action Procedure” created by the Quality Directorate as a guide.
Under the supervision of the Quality Unit, “Corrective and Preventive Action (CPA)” is started in the event of detected or potential nonconformities. The goal of the CAPA system is to make sure that planned actions are followed up on systematically in order to remove nonconformities and “conclude” the studies. In these studies, the primary goal is to prevent nonconformities from occurring (preventive approach), and the secondary goal is to prevent nonconformities from recurring (corrective approach).
In order to understand why, how, and when problems arise when they are required by the quality standards we apply, we plan improvements with “Root Cause Analysis” studies based on objectivity and analytical approach. This allows us to find effective solutions.
Our directorate uses a variety of tools when conducting root-cause analysis studies, including the fishbone diagram, brainstorming, tree diagram, flowcharts, control charts, etc.
Educational Activities
Our programme for patient safety and quality improvement mandates that all of our staff members be knowledgeable about the standards. The implementation of numerous training programmes is necessary for both the updating of current scientific knowledge and the requirement to periodically remind our employees of this knowledge. For this reason, our Directorate conducts a variety of training programmes for our newly hired and ongoing staff in our hospitals. These training programmes are created with the quality standards and future demands in mind. The primary goal of the developed training programmes is to make sure that all employees carry out their duties in a manner that is conscious, professional, diligent, loving, confident, and with a smile.
Topics like Infection Control, Patient Rights, Patient and Employee Safety, Patient Care, Basic and Advanced Life Support, Occupational Health and Safety, Emergency Code Systems, Medicines, and Materials Management are shared in the training programmes planned by our Directorate with our employees.
Our Quality Committees
In our hospitals, committees work to complete a variety of tasks. The relevant laws and the names of the Quality Standards in Health were taken into consideration when forming the committees. Below is a list of each committee’s areas of expertise.
Patient Safety Committee
This committee’s primary responsibilities include developing and implementing the patient safety programme for our hospitals, designing clinical and administrative procedures in this direction, gathering data on processes, analysing data, planning and putting necessary improvements into place, and maintaining the changes that lead to improvement. The Committee performs the following tasks in this context: choosing indicators to track the calibre of hospital services, gathering data on these indicators, analysing data, and providing validation of analysis data,
Establishing a procedure for identifying and handling incidents that could endanger or potentially endanger patient safety, receiving feedback through a predetermined procedure, and acting in advance by conducting root-cause analyses on incidents,
Planning and implementing improvements using the analysis’s findings.
Facility Safety Committee
The focus of the committee’s work is on these issues: making our hospitals secure and safe for patients, their loved ones, staff, and visitors; managing the physical facility, medical equipment, and other people; minimising and controlling risks; preventing accidents and injuries; and creating safe environments. The Committee performs the following tasks in this regard:
- Ensuring that the facility management requirements of the applicable law are adhered to,
- Establishing and carrying out plans to manage risks (safety, safety, hazardous materials, emergency, fire, medical technology, and technical and sanitary installations) for clients, guests, and staff,
- Making sure a trained team conducts risk assessments in order to minimise and manage the risks connected to the facility,
- Establishing a security programme and ensuring its implementation to stop physical harm to those inside the institution from things like buildings, equipment, medical technology,
- Establishing and putting in place a security programme to protect those inside the facility from threats like theft, extortion, and harassment,
- Establishing and executing a plan for the inventory, movement, storage, and use of hazardous materials,
- To prepare for emergencies, epidemics, and other disasters, an emergency management programme must be created, maintained, and tested.
- Creating and putting into practise a plan for preventing, detecting, suppressing, mitigating, and safely evacuating situations involving fire and other emergencies,
- Establishing and carrying out a programme for the examination, examination, maintenance, calibration, and documentation of medical technologies.
- Creating and implementing a plan to ensure that the sanitary and technical facilities function effectively,
- Ensuring data collection and analysis to lower risks associated with every programme for safety, security, disaster preparedness, fire prevention, hazardous materials management, medical technology, technical, and sanitary purposes,
- Ensuring that all employees receive training on how to perform their responsibilities for keeping a facility safe.
Infection Prevention/Control Committee
Infection risk, surveillance, hand hygiene, isolation precautions, prudent antibiotic use, cleaning, disinfection, sterilisation, asepsis, antisepsis, employee occupational infection, planning for extraordinary situations, laundry, morgue, waste management, and ventilation systems are all evaluated in relation to health care processes. Since the beginning of our Hospitals, the prevention and control committee of infections in significant fields of activity, such as prevention of infections in support services, has been carrying out its duties effectively and actively.
Employee Health and Safety Committee (Occupational Health and Safety Board)
This committee’s primary area of responsibility is developing and implementing the employee health and safety programme that will be used in our hospitals. The Committee performs the following tasks in this regard:
- Establishing and putting in place a programme for employee health and safety,
- Determining and putting in place the procedures required to lower the risks of being exposed to physical violence (code white),
- Conducting risk analyses to lower the possibility of employee injury and seeing to it that the mitigation strategies identified as a result of the analyses are put into practise,
- Identifying, providing, and using the personal protective equipment (ppe) required in work areas,
- Making sure that the risk of sharps injuries is minimised and that the procedure to be followed in the event of exposure is designed and put into practise,
- Deciding on the range of health exams that should be performed before and after the job and ensuring their execution.
Phone: 444 9 911
Mail: [email protected]
Address: Yenişehir, Kardelen Sk. No:2, 34912 Pendik/İstanbul
